You are getting close to making your decision for the new software system. How much of your staff’s time should you make available to get trained? Below are some simple factors to consider when planning the estimated times to allow for your staff to get up and operating.
Do not assume that all staff are excited to have a new tool to assist them in their activities. Try to involve them in the process in some manner. Meetings to discuss the need and why the “Search for Software” is happening will not only make them feel like they have a stake, but also elicit great feedback on the functionality needed and holes in processes you may not have thought about. Early Buy In is critical to fast and efficient onboarding.
Geography is another factor to consider when it’s time for employee training. Companies that span across several locations instead of one must corroborate when, where, and who will conduct the desired development sessions. New innovations must be observable across all locations, which is harder to do if the locations receive separately scheduled training days. Invite key personnel from other locations to training webinars even if their locations might require a later roll out date. Record all training webinars for distribution to both current unavailable staff and new staff hires in the future.
Train the Trainer
It is natural for people in an organization to prefer training from their colleagues, not an outside person. Learning is always better and faster in an environment when the student feels like the teacher understands the operation has first hand experience in processes, and they have a stake in the success of the solution. Training the trainer will also speed up the time span required for complete orientation. You will also save your organization costs that would be spent by having the software representative provide all the training. Questions and help will be requested on a rapid basis the first 90 days after system implementation. Onsite staff to address the question is fast and efficient.
Good User Interface
Quality tracking software will have a dramatic effect on time required for training. Data handling tasks should be obvious and easy to operate. Over complicated applications will not be easily adopted by staff. No matter how great the software is, if no one wants to use it, you have a big problem.
Are important features easy to locate in the software? Is there a consistent look and feel throughout the screens and functions? If an operator is trained in one area, is it easy to apply that knowledge in another area of the software? Online Help? Online Chat? Support Ticketing? The answer to these questions are important to look for and ask about, as you go through webinars of competing software companies.
High Quality Software should be easy to learn and operate!
Therefore, be leery of companies that boast about their ability to train you on their software.
Some software companies advertise a lot of free training sessions, webinars, and a continued on-site presence as a special package with your software purchase. On the surface, this would appear to be good service. However, the opposite is true. Multiple and extended training opportunities should NOT be necessary!
The whole point of great software is to simplify while at the same time addressing your tracking requirements. Flowtrac software solves your problems, not complicates them.
Our software is easy to learn for ALL your employees. Let’s Talk.